Frequently asked questions archive

Smart Home Program Discount

If I haven’t received my sensors, am I still eligible for my Honey discount?

Sit tight, if your policy includes smart sensors you will receive a tracking number so that you’ll know when they should arrive. If you don’t receive your sensors according to the tracking, please contact Honey, by calling 137 137 or emailing contact@honeyinsurance.com, and we’ll make sure we allow the extra time you need to get set up.

How does the smart discount work?

Once received, simply keep your sensors activated to keep the discount, year after year. If you don’t activate your sensors within 14 days, you may become ineligible for your Honey discount. But don’t worry, Honey will keep you in the loop regarding if and when your sensors are active, and at what date you’ll become ineligible if your sensors remain inactive.

What happens if I don’t keep my smart home devices activated?

If we notice that your sensors are turned off or inactive, we’ll get in touch to see if there’s anything we can do to help get them going again. If you choose not to activate your sensors, that’s all good, your policy remains in effect. However, if the smart home sensor kit is detected to be offline for more than 14 days in any given month you will lose your discount and will be required to repay the discounted premium related to that entire month.

How long do I have to install the sensors?

Once received, simply keep sensors activated within 14 days to keep the discount, year after year. Now you may be wondering what happens if things don’t go to plan so we put together three scenarios, to help you understand a little better how to keep your discount by installing your sensors.

Sensors arrived on time

After receiving her quote, Sarah signed up for Honey Home & Contents Insurance. 7 days after she received her policy confirmation, her Notion sensors arrived. Without hesitation, and wanting to keep her discount, Sarah was able to quickly install her system with the help of the Notion App well within the 14 day allowance. Now she knows that her home is more protected, and she keeps her policy discount.

Your sensor shipment is delayed

Shyla bought Home & Contents insurance with Honey. After 7 days her Notion sensors still hadn’t arrived and she became worried, as she was running out of time to install the sensors and keep her discount. Luckily Honey provides 14 days to install the sensors from when they arrive at your home. Shyla contacted Honey to let them know she hadn’t received her sensors according to the tracking, and Honey allowed her the extra time she needed to get set up.

You didn’t install the sensors in time

Diego was excited to receive his Notion sensors with his Home & Contents policy. He received his sensors on time but had so much going on that he kept putting the sensor installation at the bottom of his to-do list. Despite multiple reminders from Honey, Diego didn’t get around to installing his sensors within 14 days, and lost his discount for that month and had to pay back the amount. The next month, Diego successfully installed his sensors, and Honey was able to reinstate the discount on his premium.

You installed the sensors but then they went offline

Laurel successfully installed her sensors after 7 days. The next day she happened to get new a Wi-Fi router, so the bridge disconnected from the sensors. Her sensors went offline, and after 2 days Laurel was alerted by the Notion app and received offline emails from Honey. Laurel didn’t reactivate her sensors or contact Honey for help until 3 weeks later. Laurel’s discount didn’t apply for that month because the sensors were not online for at least 14 days. After she reactivated the sensors and connected her new Wi-Fi, she didn’t have any more trouble with them going offline, and they stayed online for the entire next month. From that month forward she continued to keep her discount.

My smart home sensor kit doesn’t work?

If your kit is defective please reach out to us so that we can identify and work with you to resolve any issues. You need to notify us within 7 business days of any problems with your sensors, by calling 137 137 or emailing contact@honeyinsurance.com. Rest assured we’ll make sure we allow the extra time you need to get set up where there is a problem that has been identified.

When do you start measuring my sensors?

We start measuring in the month after you receive your sensors, which is why we request their successful set-up within 14 days.